Direct Optical

my experience at Direct Optical. Upon entering the Farmington Hills location I was warmly greeted by Cathy she was friendly asked questions about my visit. Told her I was interested in employment opportunities. She told me a Mgr would be with mw shortly. I have an Extensive resume and was dressed for success. Was looking forward to meeting the Mgr thx to Cathys initial greeting. I met Lakeshia she was disinterested in meeting me seemed to me like I was a total waste of her time.I probably have years more optical experience and the stretch pants didnt impress me. This is a medical and fashion industry, we as professionals need to reinforce that. With the short time spent she asked me no questions or offered any information about the business. Unfortunity she let a superb possible employee leave with a bad taste in her mouth. I am considered thru out the optical industry as an outstanding professional and person. I feel bad for the employess who have such unenthusiastic managers. I will not recommend this location to my friends and family members. When I get gameful employment I will contact Cathy for a future posistion. I generally dont write this type of review but this was my experience .…

AMAZING CUSTOMER SERVICE. AMAZING CUSTOMER SERVICE. Every time I have been in the store, the manager and staff were always professional and friendly and a real pleasure to deal with. On Sat. June 14, 2008 the owner of Direct Optical, Dennis Chaiken, went over and above to give me the most exceptional customer service. He exceeded my expectations. Mr. Chaiken is a professional who truly cares about his customers. I highly recommend Direct Optical. Wonderful place to purchase eye glasses.…

Best experience for eye exam and purchasing glasses ever.. I've been wearing glasses for over 35 years and always felt buying them was like buying a car from a used car salesman. I walked in just to browse, check out prices, and liked what I saw. They were able to get me in to see an Optometrist for an exam within 20 minutes. He was very friendly and helpful in getting the right prescription; a vast improvement from my current one. The woman that helped me pick out glasses was also great; friendly, professional, and patient. She also helped me with sunglasses that meet all my needs. I spoke with a couple other employees who showed the same friendliness and desire to be helpful. No pushing to get little extras that aren't necessary or wanted.

Not sure what problems others had as they're not very specific, but I found it to be a positive buying experience, and believe me I'm very picky and conservative about what I put on my face.…

Don't use Direct Optical. I would not recomend going here. The people who work do not know what is going on, doesn't matter who you talk to, on the phone or when you come in person. They also don't tell you that all the so called "free frames" are discontinued either. Not much of a deal if you ask me. The owner also doesn't kinow who he deals with as either does the staff. I was in there a few weeks ago with a problem, the girl who was taking care of me went & got the owener. He came out & talked to my sister, the girl who waited on me didn't say anything. When my sister spoke up he just sat the looking dumb, no apology & then talked to me. They don't honor their agreement & they have no clue of what anybody is doing. There is no follow up of anything, very disappointed.

Pros-none

Cons-don't waste your time or money…