Worst service EVER! We had a party of 9 for a birthday lunch and should have known things would go bad when they gave us a newbie waitress. Either she doesn't know how to write, or the cooks don't know how to read because only a few of the orders came out right. One of my coworkers was charged for the cheese that they put on top of her lunch without her actually asking for it in the first place. Another was told that her meal wasn't supposed to contain cheese, when the person sitting next to her had the same exact dish with cheese in it! The birthday person had to get her lunch to go because it hadn't come out an HOUR later! Supposedly the owner himself was making her lunch...how long does it actually take to make a beef & bean nacho?!? He then had the gall to justify the bad service by accusing someone in our party of disrespecting the waitress, but wouldn't say who or how that occurred. He acted like he was doing a huge favor by comping the birthday person's lunch, but then made up that "hardship" by not giving us the County Employee discount that they advertise. You couldn't pay me to go back to that dump again.
Horrible service. The venue itself is wanting in terms of ambiance, but what really killed this experience wasnt the average food, it was the terrible service. Trini and Carmens is clearly understaffed and the wait staff does little to make up for the slow service. They are rude, ignoring your questions, and very slow. I will never be returning to eat here, I will also advise you to not waste your time.
Five of us went here last night and 2 were vegetarians. We specifically told the waitress (who was the only one working at that time servicing all the tables) that the 2 orders were with only refried beans and no meat - and she reassured us that the beans were vegetarian. When the plates finally arrived piled high with shredded lettuce, my husband proceeded to eat until he started making choking sounds and pointed to his plate - it was full of ground beef under all the lettuce and when I was finally able to get the waitress over after frantically waving for her as she walked by and kept walking past us dismissing me -she was immediately defensive and dismissive - like its no big deal and that she would simply replace both veg meals.
All I can say is that the feeling for him was akin to ordering chicken for those of who do eat meat - and then realizing you're eating dog-meat. The disgust, the horror and the trauma he was feeling was just waived away and belittled by her attitude like we were being a bother. There was no apology or concern for the fact that they had just served beef to a person that is a strict vegetarian from birth and was at that moment freaking out. She was then belligerent, loud and rude as was her manager when I voiced my concerns. No compensation was offered other than taking the 2 offending items off the bill even though the rest of us also left our food and drinks as is and asked for the tab so we could take him home. We paid for the "meal" and walked out.
I advise great caution if you are a vegetarian or even if you just like to be served by a courteous human being when dining out. I mean UNBELIEVABLE is the word for it - shouting matches and zero sensitivity when THEY were the ones that made the mistake and a grave one too for a lifelong vegetarian. The waitress simply shrugged and said "I didnt cook it - the cooks new." Nice huh??
re:gingersnapp. this is in response to ginger you snap when you decided to diss on trini and carmens, first of all they have always charged for extra chips we have bin going to that location for years and it has always said that on the menu. second we always get free refills clearly you have a budget problem and need to stay going through the taco bell drive through.
Trini's is FABULOUS!. I always look forward to coming back to Trini & Carmen's. It is a long drive for me, but well worth it. For starters, you get complimentary fresh chips and salsa, both superb. Sometimes the chips are still warm from being fresh from the oven. I have yet to find a Mexican restaurant with better food, and I have tried mightily - including Mex Town. My favorite is the big steak burrito, but all of the food is great. The only negative I can come up with is the condition of the building and decor; they really should renovate as it is a bit dumpy. I'm more concerned with the quality of the food and service though, so I'm not too concerned with the building.
Best Mexican food in the Detroit Area. The food at Trini and Carmen's is great in my opinion. Their Salsa in particular is the best I've had at any Mexican resturant. The home made chips are also great. Too many places serve what appears to be bulk chips bought from Gordon Foods. They are OK but not as good as home made. I am a vegetarian and appreciate having some variety in what I can order. I especially like the burritos and tostadas. The vast majority of the time that I have been there, the place has been clean and the wait staff very friendly. Once in a while on a Friday when there is a line out the door, the floor can get a little dirty but that is far from the norm. It was recently remodeled with new chairs and booths as well as completely repainted. The pricing is very reasonable. It costs me less to have dinner there than to go to a sit down burger place and eat salad.
listen folks, from pontiac, to troy,to the express in waterford, i have moved all over the area and always find my way back. tomorrow, i drive from brighton to meet my parents from washington twp. my day off, but i cannot miss out on the hot salsa, or the nachos. 5:30 for dinner, cant wait. a classic, what else can you say??? thanks to you all, carry on.
just another trini and carmen's lover.......... i fell in love with trini's many years ago after many bad mexican food experiences. the food is fresh and delicious. the people are friendly and prompt. the nachos, guacamole and fajitas are the best around! i never judge a book by its cover. some of the biggest hole-in-the-wall restaurants are the best kept secrets. but personally, i love all the artwork and knickknacks at trini and carmen's. any one who has a bad experience here needs to give this restaurant a second shot!! or not.......and that will just be less of a wait for a table for the rest of us trini and carmen lovers!!
i have been a fan of trini's since 1990. the food and service has always been exceptional. i travel 45 minutes to an hour in rush hour knowing i shall be enjoying the wonderful food and atmosphere that is trini's. i have sampled many of the hot salas that are served in the mexican joints here in michigan, and trini's wins hands down! i have a friend who lives in florida and i freeze the salsa and overnite it to him. they are by far one of the BEST places i have ever come across for good food, people, and salsa!!! i shall continue making my weekly trips out there.
as for the the gingersnapper, obviously you have issues and opinions, and in my opinion, you are missing out on a great establishment. you shouldnt be so cheap and critical, it's not like you make your living as a food critic.
Great food. I absolutely love trini and carmens. That gingersnap lady has no idea what in the world she is talking about. I have never had a problem there, and if i did the good service took care of it immediatly. I have no idea who she thinks she is if she doesnt like it.. go to mexico where the restaurants will have more then just a little bit of paper on the floor. I have been going there my WHOLE life and have never had a problem and I plan on coming again soon! Good job guys.
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